Understanding the problem
UniLodge properties offer student residents the opportunity to take part in residential events to foster inclusiveness and a sense of community. However very little was captured or centralised. Not only was this inefficient, it denied management the ability to understand how many events were taking place nationally in any period of time. General communication with residents was also difficult, having no single communication platform between residents and property managers. This made it difficult for property managers to broaden the services they could offer and deepen the value they provided to residents.
Ideation & research
With a large wish list of requirements, a lengthy scope process was required to unpack and understand both the problems to be resolved and the opportunities that were on offer. Following an 8 week process, a holistic solution driving value for both UniLodge corporate users as well as residents was agreed upon. Further integrations will enable residents to renew their leases, log maintenance requests and interact with other residents in private social groups as well as have access to a virtual marketplace.