Any software application is going to need ongoing maintenance. Rather than charge a ﬁxed rate for support, the maintain offering is instead centred around a low monthly or annual fee.
This entitles the client to unlimited 2-hour timeboxes to resolve any issues. The beneﬁt of this model is that you only pay for the services you need and always have the option to scale up or down the level of support at any point.
During Enhance we focus on enabling the customer to rapidly respond to market trends and feedback without the need for long development cycles.
Enhance provides the ability to collaboratively consider an improvement with all relevant disciplines, allowing more meaningful and considered improvements to be designed and delivered.More about the Enhance process
The Product Success section of support is about setting up a system that allows an organisation to systemically improve their product using a data-driven approach.
Rather than simply building to requirements, we want to build a successful solution and validate that using metrics. Our customer success consultant will arrange for testing and metrics analysis of your application so that you beneﬁt from valuable user insights.More on Product Success