Support

Software de­vel­op­ment is a con­tin­u­ous jour­ney. Our application sup­port al­lows you to en­trust us with the main­te­nance of your soft­ware once it has been re­leased. In turn, it means that any bug fixes and mi­nor fea­tures you’d like to ad­dress within the soft­ware ben­e­fit from our deep con­tex­tual knowl­edge of the ap­pli­ca­tion.

Maintain

Any soft­ware ap­pli­ca­tion is go­ing to need on­go­ing main­te­nance. Rather than charge a fixed rate for sup­port, the main­tain of­fer­ing is in­stead cen­tred around a low monthly or an­nual fee.

This en­ti­tles the client to un­lim­ited 2-hour time­boxes to re­solve any is­sues. The ben­e­fit of this model is that you only pay for the ser­vices you need and al­ways have the op­tion to scale up or down the level of sup­port at any point.

Enhance

During Enhance we focus on en­abling the cus­tomer to rapidly re­spond to mar­ket trends and feed­back with­out the need for long de­vel­op­ment cy­cles.

Enhance pro­vides the abil­ity to col­lab­o­ra­tively con­sider an im­prove­ment with all rel­e­vant dis­ci­plines, al­low­ing more mean­ing­ful and con­sid­ered im­prove­ments to be de­signed and de­liv­ered. 

More about the Enhance process

Succeed

The Product Success sec­tion of sup­port is about set­ting up a sys­tem that al­lows an or­gan­i­sa­tion to sys­tem­i­cally im­prove their prod­uct us­ing a data-dri­ven ap­proach.

Rather than sim­ply build­ing to re­quire­ments, we want to build a suc­cess­ful so­lu­tion and val­i­date that us­ing met­rics. Our cus­tomer suc­cess con­sul­tant will arrange for test­ing and met­rics analy­sis of your ap­pli­ca­tion so that you ben­e­fit from valu­able user in­sights.

More on Product Success

Brownfields Project Rescue

At WorkingMouse, we take pride in our abil­ity to steer pro­jects which have gone awry back on track. The rea­sons a pro­ject ends up in jeop­ardy are var­ied, but usu­ally re­sult in ei­ther de­vel­op­ment end­ing pre­ma­turely or the re­lease of soft­ware that does­n’t meet any­one’s ex­pec­ta­tions. We have a well de­fined process for res­cu­ing a Brownfields pro­ject and cre­at­ing a so­lu­tion that will suc­ceed.

More on Brownfields Project Rescue

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