In any good business management strategy it is important to complete a thorough risk assessment to identify and mitigate potential dangers. Just like creating software within the borders of Australia, outsourcing your software from offshore also involves risks. However it is important to recognise that when weighing up the benefits between the two, we are not comparing oranges to oranges.
The differences in legal frameworks as well as business structures mean that perhaps we are not able to as readily recognise the potential risks overseas software outsourcing may have on our budget. My goal is to make you aware of these subtle ninjas and help you reduce the chance of being smacked in the face with a financial hit. To help you start your risk management, here is a list of 20 risks associated with offshore outsourcing.
1. Lack of a risk assessment and risk assessment plans
2. Failure to evaluate local laws protecting your intellectual property
3. Outsourcing without previous experience
4. Not clearly defining the requirements of the project and deliverables
5. Not considering communication channels
6. Not spending enough time and resources on the due diligence of vendors
7. Inaccurate costing and timeframes
8. Not establishing processes to deal with changing requirements
9. Failure to set milestones and clear deliverables
10. Using poorly planned payments upon deliveries at milestones
11. Not understanding the timeframes working across timezones
12. Inadequate developing of a prototype
13. Not considering a handover and ongoing maintainability
14. Lack of a feedback loop to influence outcomes
15. Poor use of key performance indicators to manage the project
16. Underestimating the effort to have all legal agreements in place
17. Not considering the geopolitical risk
18. Lack of incentives for provider to give continuous improvement
19. Not training the provider on critical elements of the company product line or on service expectations
20. Using poorly developed and documented service or product specifications
These are only some of the obvious 20 to consider. There are even more additional factors that mean perhaps outsourcing your software is not as cost effective for your business as you may have initially anticipated. In fact over 76% of customers reported that the project administration and vendor management costs of offshore software development were far higher than expected. While the aim of your business is to “increase revenue, decrease cost and increase customer satisfaction”, without consideration and proper management strategies these risks may pose a threat to this goal.
We also should not forget that there are some great perks to completing software development projects within Australia. Increasing customer satisfaction is about a great user experience (UX) with a value proposition to back it up. Recently Australia has been listed as the most globally creative country according to this publication that was reviewed by a world economic forum. While offshoring software development carries a variety of risks, there is a trend for business process outsourcing.