Outsourcing your software is a concept immediately thought of by businesses as a huge money-saver. It is a practice used by different companies in an attempt to reduce costs, by transferring portions of work to international suppliers rather than completing it internally. This means businesses start to consider offshore outsourcing to software companies in countries like China and India, due to their lower wages and running costs. This was what the now liquidated software company Appster attempted, when it outsourced its software development to India. While offshore vendors often make claims suggesting they are 80% cheaper per hour, outsourcing software has many hidden and costly risks that can add up to a more costly bill than anticipated.
In any good business management strategy it is important to complete a thorough risk assessment to identify and mitigate potential dangers. Just like creating software within the borders of Australia, outsourcing your software from offshore also involves risks. However it is important to recognise that when weighing up the benefits between the two, we are not comparing oranges to oranges.
The differences in legal frameworks as well as business structures mean that perhaps we are not able to as readily recognise the potential risks overseas software outsourcing may have on our budget. My goal is to make you aware of these subtle ninjas and help you reduce the chance of being smacked in the face with a financial hit. To help you start your risk management, here is a list of 20 risks associated with offshore outsourcing.
These are only some of the obvious 20 to consider. There are even more additional factors that mean perhaps outsourcing your software is not as cost effective for your business as you may have initially anticipated. In fact over 76% of customers reported that the project administration and vendor management costs of offshore software development were far higher than expected. While the aim of your business is to "increase revenue, decrease cost and increase customer satisfaction", without consideration and proper management strategies these risks may pose a threat to this goal.
We also should not forget that there are some great perks to completing software development projects within Australia. Increasing customer satisfaction is about a great user experience (UX) with a value proposition to back it up. Recently Australia has been listed as the most globally creative country according to this publication that was reviewed by a world economic forum. While offshoring software development carries a variety of risks, there is a trend for business process outsourcing.
In summary, there are a lot of risks to consider. If you are diligent and can mitigate these risks you could have a successful offshoring project. However, considering there is no firm evidence that offshoring increasing revenue or decrease costs, developing your software locally will automatically help mitigate a lot of these risks. Not only will you will be within the same legal system but also the same timezone, potentially putting you in an easier position to manage your project. Furthermore, to increase your customer satisfaction you need a great UX and Australia is a great place to make this happen.