SuzanneStays Accomodation Portal


20 weeks

The work

UX/UI de­sign

Project scop­ing

Web ap­pli­ca­tions

The tech

Lamp Bot


Boutique ac­co­mo­da­tion ex­pe­ri­ence for trav­ellers with a dis­abil­ity

SuzanneStays is a bou­tique ac­com­mo­da­tion and ex­pe­ri­ence book­ing site, cater­ing specif­i­cally for trav­ellers with a dis­abil­ity. Keeping in mind the in­tended au­di­ence, it was de­signed for in­di­vid­u­als who re­quire as­sis­tive tech­nol­ogy in their daily lives.


Weeks in scop­ing


Weeks in de­vel­op­ment


Tickets com­pleted

Understanding the prob­lem


How might we pro­vide a por­tal for peo­ple with a dis­abil­ity to eas­ily find ac­co­mo­da­tion that fits their needs?

Suzanne and Michael met in November 1993, and share a com­mon pas­sion for travel and ad­ven­ture. In December 2017 Suzanne was di­ag­nosed with mo­tor neu­rone dis­ease (MND/ALS). Like many peo­ple faced with the fa­tal di­ag­no­sis, Suzanne cre­ated her bucket list which fea­tured pre­dom­i­nantly fam­ily travel, and ad­ven­tures she still wanted to en­joy. Whilst trav­el­ling around the world it be­came ob­vi­ous that there are many vari­a­tions on the term ‘accessible’ and ‘wheelchair friendly.’ In ad­di­tion to that, there was no easy way to search for only ac­ces­si­ble ac­co­mo­da­tion.



Enable the dis­abled to hol­i­day away from home

The scope be­gan with an over­ar­ch­ing vi­sion “enable the dis­abled to hol­i­day away from home.” This vi­sion was fed into every­thing the team de­signed and sub­se­quently built. The para­mount fo­cus was to al­low every­one to hol­i­day away from home with­out the stress of won­der­ing whether equip­ment will be de­liv­ered or some­thing is truly ac­ces­si­ble.

The de­sign needed to be fo­cused around hu­mans. We wanted peo­ple to be ex­cited about hol­i­day­ing. As a re­sult, we cre­ated a ‘build a hol­i­day’ wiz­ard for peo­ple that know they want to go on hol­i­day but haven’t de­cided where to go or what to do. The other key con­sid­er­a­tion when de­sign­ing SuzanneStays was ac­knowl­edg­ing that we need a highly ac­ces­si­ble web­site. Semantic HTML was a pri­or­ity along with a top menu bar that al­lows users to in­crease or de­crease the text size and switch into high con­trast mode.

The Solution


Accessible hol­i­day plat­form for web and mo­bile

The core com­po­nents of SuzanneStays is cre­at­ing an ini­tial in­ter­est for hol­i­day­ing - achieved through the build a hol­i­day wiz­ard. The book­ing wiz­ard stages users through the process of se­lect­ing their hol­i­day dates, con­fig­ur­ing the room setup and pay­ing for the hol­i­day. Users can then see their up­com­ing trips and are re­minded through emails.

SuzanneStays is pred­i­cated on two sides of the mar­ket com­ing to­gether; peo­ple look­ing for ac­ces­si­ble ac­co­mo­da­tion and peo­ple able to pro­vide that ac­co­mo­da­tion. To tai­lor to two sides of the mar­ket, we cre­ated two por­tals. This sec­ond por­tal stages prop­erty own­ers through the process of tak­ing their cur­rent prop­erty, as­sess­ing whether any changes are re­quired to make it ac­ces­si­ble, fa­cil­i­tat­ing those changes and fi­nally, list­ing their prop­erty on SuzanneStays.

Knowing the prod­uct own­ers as well as the prob­lem SuzanneStays seeks to ad­dress, we are de­lighted to see the re­sult of the en­tire team’s hard work com­ing to fruition. We will be with them at every stage of the jour­ney.

The team