The Power of Learning Pathways
At WorkingMouse, we believe that growth happens when learning is structured, accessible, and shared. That’s why we’ve built Learning
Pathways—a framework designed to help our team develop new skills, share knowledge, and support each other’s professional growth.
Screenshot of the Learning Pathways Codebots model
The Four Levels of Learning
Every skill develops in stages, and we break it down into four key levels:
- 📝 Learn the Rule – Understanding the basics and foundational principles.
- 🔍 Know the Rule – Moving beyond memorisation to practical application.
- 💡 Break the Rule – Using experience to innovate and apply knowledge creatively.
- 🎓 Teach the Rule – Mastering a skill to the point where you can share it with others.
This approach ensures that learning isn’t just an individual effort—it becomes a shared experience that strengthens our team and improves the way we work together.
Learning Pathways in the Workplace
Having structured Learning Pathways means everyone—whether they’re new to the team or have been here for years—has a clear path to keep
growing. It removes uncertainty around professional development and makes sure the right knowledge is available when it’s needed. The more
we practice, apply, and share knowledge, the stronger our team becomes.
Screenshot of the Learning Pathways Codebots model
Ensuring Consistency with Our Customers
One of the biggest benefits of Learning Pathways is the consistency it brings—not just within our team, but in the way we work with our
customers. When we train our employees using a structured approach, we make sure everyone follows the same high standards. That means no
matter who a customer interacts with, they get the same level of expertise and support.
How Learning Pathways Reflect WorkingMouse Values
Mastery with Practice
Real growth doesn’t come from just reading a guide—it happens when we put knowledge into action. First, we learn the basics. Then, we refine those skills through experience until they become second nature. Eventually, we reach a level where we’re confident enough to challenge ideas, innovate, and teach others. The more we engage with what we learn, the more valuable it becomes.
Connection with Empathy
We don’t just focus on learning for ourselves—we make it easier for others to learn, too. Small actions, like updating documentation or sharing insights, make a big difference. We believe in ‘leaving breadcrumbs’—creating simple, accessible ways for knowledge to be passed on. When we help each other learn, we all move forward together.
Play with Purpose
Learning isn’t just about ticking off a checklist—it’s about real understanding. We make space for people to experiment with new ideas and refine their thinking. Innovation happens when we feel supported to learn and encouraged to think differently.
Balance with Direction
Keeping an internal knowledge base up to date is always a challenge, but we take a balanced approach. While we document key processes, we also rely on trusted external resources to stay up to date. Learning isn’t about memorising everything—it’s about knowing where to find the right information when you need it.
Conclusion
When learning is structured, it’s easier to grow. By building clear Learning Pathways, we empower our team to upskill, share knowledge, and create a workplace where growth is constant. Learning isn’t just a personal journey—it’s part of what makes WorkingMouse a strong, connected, and innovative team.
