The Power of a Bimodal IT Model

As a tech company, we constantly walk a fine line between stable and reliable development while exploring new, innovative features. The ability to master both these modes of development is crucial for our partners. This is where the bimodal IT model becomes invaluable. Bimodal IT involves managing two different styles of work: Mode 1, which focuses on predictability, and Mode 2, which is oriented around exploration and innovation. 

Understanding the Two Modes 

Mode 1 is akin to a traditional house builder. This builder works in a predictable, structured way, renovating the house using well-established methods. In software terms, Mode 1 companies deliver reliable services by adhering to established processes and procedures, focusing on maintenance and security. This mode typically involves legacy systems that prioritise safety and minimal risk when implementing changes. 

On the other hand, Mode 2 is like an innovative architect who constantly explores new technologies. In the software world, Mode 2 represents the ability to delve into new terrains, adopting agile methods to build, measure, and learn quickly. It embraces uncertainty and change, focusing on delivering new, often customer-facing, products. The primary characteristic of Mode 2 is its emphasis on innovation, allowing companies to remain agile and responsive to market demands. 

WorkingMouse and the Bimodal Model  

At WorkingMouse, we’ve adopted the bimodal structure by creating small project teams capable of working in different modes. We ensure the right processes are in place to support our internal projects while delivering reliable software to customers. This approach allows us to balance stable, Mode 1 operations with innovative Mode 2 projects. To see how our Codebots platform enables us to utilise a bimodal model effectively, you can download our “Bots that Code” book. 

The Evolution of Bimodal IT in 2024 

Bimodal IT has evolved since its introduction by Gartner in 2014. The traditional separation between Mode 1 and Mode 2 has led to various challenges, such as creating a potential divide between teams and confusion over roles and processes. In 2024, the trend is to integrate these modes more effectively, recognising that collaboration between traditional IT and agile innovation often drives the best results. For example, innovation in Mode 2 frequently relies on the stable, well-maintained systems managed in Mode 1. 

Implementing a Bimodal Structure 

It’s important to understand that bimodal is a style of work, not a rigid organisational structure. While some companies maintain separate Mode 1 and Mode 2 units, others have teams capable of handling both modes simultaneously. At WorkingMouse, we practice this flexibility, allowing our partners to decide how they want to develop their projects, whether using a waterfall approach for Mode 1 or an agile methodology for Mode 2. 

Bimodal IT in Practice 

For CTOs and CIOs, the challenge often lies in finding the resources to innovate while maintaining existing systems. Adopting a bimodal model can alleviate this tension. Your internal development team can manage current software in a reliable, Mode 1 fashion, while new projects can be outsourced to an external development team, like WorkingMouse, for a Mode 2 approach. This clear separation of responsibilities ensures each team has a focused goal, helping you achieve your business objectives more efficiently.  

Bimodal IT Goes Beyond Software Development 

Bimodal IT is not confined to software development alone. Mode 2 initiatives can revolve around processes rather than direct software creation. For us at WorkingMouse, our Mode 2 initiative (Codebots) focuses on developing new processes to enhance productivity and deliver value, showcasing that the bimodal approach extends beyond just coding. 

Entry Points for Bimodal IT  

Gartner identifies three main entry points for Mode 2 projects: 

1. IT-Driven: Where the CTO decides to establish or grow a Mode 2 capability. 

2. Business-Driven: When the CEO mandates that IT respond to an opportunity requiring a Mode 2 approach. 

3. Vendor-Driven: Reacting to changes in the market or competitor offerings by implementing Mode 2 strategies . 

Benefits and Drawbacks of Bimodal IT in 2024 

In 2024, bimodal IT continues to be relevant as companies navigate a mix of legacy and modern IT environments. The benefits include increased speed, agility, and innovation, allowing organisations to quickly adapt to changing market conditions and customer demands . However, challenges persist, such as the potential for division between Mode 1 and Mode 2 teams and the need for a more collaborative approach that encourages innovation while leveraging established systems . 

Conclusion 

The bimodal IT model remains a powerful framework for balancing reliable, predictable operations with the need for rapid innovation. WorkingMouse has embraced this model to pursue internal projects while catering to customer needs, implementing processes that support both Mode 1 and Mode 2 developments. The key to success in 2024 is integrating both modes effectively, fostering collaboration between traditional and agile methods. By understanding and applying bimodal IT in a flexible, context-aware manner, organisations can better navigate the evolving technological landscape.