People-First Modernisation with Accord Consultancy

Daniel Ferri, a seasoned professional from Accord Consultancy, offers a unique perspective on business and IT consultancy. With a background in business process and a passion empowering people, process, and technology, Daniel's approach is both insightful and innovative. This blog post explores his key thoughts and approach to projects, highlighting how they align with WorkingMouse's philosophy.

People, Process, & Technology

Daniel's philosophy revolves around three core elements: people, process, and technology. He believes that any change must start with people.
This perspective aligns with WorkingMouse's philosophy, though with a slight twist. While WorkingMouse proposes a technology-first approach in legacy modernisation, both philosophies agree on the importance of optimising the process and people once control is achieved.

Three Ways to Do Things

Daniel highlights the difference in 'three ways to do things' - the way they are actually done (frontline), the way they should be done (management), and the way leadership would like them to be done (vision). This approach emphasises the need for balance and understanding at all levels of an organisation.

From Process Workers to Knowledge-Based Workers

One of Daniel's key insights is the transition of people from being process workers to knowledge-based workers. He uses the example of accounts receivable as an example to illustrate this point. When you shift a role from working in the process to working on the process, they can use their knowledge to optimise it. In the accounts receivable example, this may be going from balancing receivables to negotiating improvements with Vendors. By empowering employees to use their knowledge and expertise, businesses can improve outcomes and efficiency.

Defining Responsibility

Daniel believes in clearly defining responsibility within an organisation. Leadership should set a vision, management should align processes, and frontline workers should dictate the steps to get there. This approach fosters trust and encourages delegation.

Conclusion

Daniel Ferri's approach to projects is a testament to his belief in putting people first. His insights provide valuable lessons for businesses and governments alike, highlighting the importance of understanding and balancing people, process, and technology in the journey of modernisation.

For more information about Accord Consultancy and their services, visit their website.