Government


Governments are modernising outdated IT systems to meet public demand for efficient, secure digital services. Challenges include legacy systems, data security, user-focused design, and budget limits. Solutions involve cloud adoption, improved cybersecurity, and phased, cost-effective upgrades, as shown in partnerships like Queensland TMR and NSW Police. By embracing agile methods and expert collaboration, governments can enhance service delivery, security, and citizen satisfaction.


By 2028, Queensland will advance digital transformation with digital IDs, cybersecurity, and inclusive services. Key goals include addressing diverse demographic needs, leveraging emerging technologies, and enhancing service delivery. Challenges involve managing legacy systems, data sovereignty, and attracting talent. Queensland's proactive approach aims to lead in digital innovation and set a high standard for government efficiency and engagement.


In February 2024, WorkingMouse shared insights on "Composite AI & Models for Modernising Government Services" with the Queensland Government Customer and Digital Group. Composite AI involves combining various AI tools to leverage their strengths and address their weaknesses. Key updates include using AI tools like CoPilot for coding, optimizing problems, platform engineering, team topologies, and modeling for shared understanding. The session highlighted the importance of human oversight alongside AI to ensure accuracy and quality. For more details, see the presentation slides and case studies linked.


Government departments can develop cost-effective software by first understanding the problem they aim to solve and exploring existing solutions, such as Commercial Off-The-Shelf (COTS) software, to minimise unnecessary development costs. Engaging stakeholders early, conducting interviews, and creating user personas helps ensure the software is accessible and meets user needs, while a Minimum Viable Product (MVP) allows for iterative improvements. By carefully planning, justifying the project with a strong business case, and continuously improving after release, departments can deliver high-quality, budget-friendly software that aligns with public service goals.


The 2023 BiiG Festival - Innovation for Impact featured dynamic discussions on how innovation can create positive social change. On Day 2, highlights included engaging youth in policy decisions, telehealth advancements for rural areas, the development of the Injury Code Assistant, the Disaster Impact Survey, future employment pathways for youth in Logan, and the Queensland Digital License Application. Key themes included the importance of collaboration, technology's role in fostering innovation, and the challenges of implementing change. Stay tuned for our breakdown of Day 3 for more insights from this exciting event.


Startups face numerous challenges, but with support from Advance Queensland, WorkingMouse is advancing its goals. Partnering with the University of Queensland, including expert supervision from Professor Paul Strooper, and welcoming Taun Vos to the UX team, WorkingMouse is enhancing its project focused on cloud-based code generation. This shift to a Platform-as-a-Service model will scale their business and offer rapid application development. Queensland startups should explore Advance Queensland’s initiatives for support.


The Queensland Partners in Technology (PiT) seminars, hosted by the Department of Information Technology and Innovation, aim to shape Queensland's future by fostering innovation. The 2016 event featured key speakers: Lou Boyle from LGAQ highlighted the need for automated processes in local government; Clinton Parker discussed the massive growth in data; Bryan Beswick envisioned the Sunshine Coast as a "smart" city; and Jim Barclay spoke on the role of smaller businesses alongside tech giants. The event concluded with a networking session, revealing new business ideas and opportunities for collaboration.

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