All ar­ti­cles

A col­lec­tion of learn­ings, tips and cus­tomer sto­ries

What is the biggest prob­lem with Cyber Security right now?

The stan­dards and tech­niques for SME’s to ap­proach cy­ber se­cu­rity.

WorkingMouse Crowned as an Australia Clutch 2022 Leader for Custom Software Development

During the Clutch 2022 Leaders Awards, WorkingMouse landed a spot on the list of Australia’s lead­ing cus­tom soft­ware de­vel­op­ment com­pa­nies

Product Success and Client Satisfaction

How cus­tomer suc­cess man­agers can as­sist in your soft­ware prod­ucts suc­cess

Align Your Legacy Modernisation with Your Business Strategy

Legacy Modernisation and how it re­lates to wider busi­ness strate­gies

Why Is Product Success a Precursor to Customer Success?

The 3 el­e­ments of prod­uct suc­cess are per­for­mance, prob­lem solv­ing and seam­less in­te­gra­tions.

Building Your Own Website vs Outsourcing: Pros and Cons

It’s im­por­tant to have a web­site that res­onates with your au­di­ence. This ar­ti­cle will out­line the ad­van­tages and dis­ad­van­tages of DIYing or out­sourc­ing your web­site build.

What Is The Difference Between Customer Success Management And Product Management?

The ar­ti­cle de­scribes the dif­fer­ence in the roles of the cus­tomer suc­cess man­ager and the prod­uct man­ager. It also cov­ers what each roles means, how they con­tribute to the suc­cess of the prod­uct and if they in­ter­act with each other.

10 Website Design Tips to Make Your Business Website Successful

Whether you have been think­ing about cre­at­ing a web­site or have al­ready started de­sign­ing one, these 10 tips can help you en­sure your web­site is suc­cess­ful.

The 6 Constraints That Lead To Failed Software and IT Projects

The 6 con­straints of soft­ware de­vel­op­ment pro­jects. Industry suc­cess rates ver­sus WorkingMouse and risk mit­i­ga­tion strate­gies.

How the Use of Legacy Systems Impacts Your Customers’ Experience

Legacy ap­pli­ca­tions have the ten­dency to neg­a­tively im­pact users’ ex­pe­ri­ences. Iterating upon them, mod­ernising them and keep­ing them cur­rent is needed to con­stantly en­gage your users and con­tinue to grow your app.

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